qb333 Privacy Policy — How We Protect Your Personal Data

This Privacy Policy ("Policy") describes how qb333 ("we", "us", "our") collects, uses, processes, discloses, and protects the personal data of individuals ("you", "your", "Player") who access or use the qb333 online gaming and sports betting platform available at qb333.io (the "Platform").

qb333 is committed to protecting the privacy and personal data of all players, with particular regard to players based in Bangladesh. We recognise the trust you place in us when you provide your personal information, and we take that responsibility seriously. This Policy is designed to give you full transparency over how your data is handled at every stage of your relationship with qb333.

This Policy should be read alongside the qb333 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. By registering an account on qb333 or otherwise using the Platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

For the purposes of this Privacy Policy, qb333 acts as the data controller in respect of all personal data collected from players who use the Platform. As data controller, qb333 determines the purposes for which and the means by which personal data is processed.

If you have any questions, concerns, or requests relating to the processing of your personal data by qb333, you may contact us at any time using the contact details provided in Section 14 of this Policy. We are committed to responding to all data-related enquiries in a timely and transparent manner.

qb333 collects personal data from players in a number of categories. The specific data collected may vary depending on the nature of your interaction with the Platform, the services you use, and any verification requirements that apply to your account. The following table summarises the categories of personal data we collect:

Where you choose not to provide personal data that is required for a specific purpose (for example, identity documents required for account verification or withdrawal processing), qb333 may be unable to fulfil that purpose and may restrict access to certain features of your account until the required data is provided.

qb333 collects personal data through the following means:

• Direct submission: Data you provide when registering an account, completing KYC verification, making deposits or withdrawal requests, contacting our support team, or responding to promotional offers.
• Automated collection: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, log files, and similar tracking technologies. See Section 7 for full details of our cookie practices.
• Payment service providers: Transaction confirmation and payment method verification data received from bKash, Nagad, Rocket, Upay, Visa, and Mastercard when you make a deposit or withdrawal.
• Identity verification services: Where we use third-party KYC or document verification services to confirm the validity of identity documents submitted during account verification, we may receive data about the outcome of those checks.
• Fraud prevention partners: We may receive data from fraud prevention and risk management services to help identify and prevent fraudulent activity on the Platform.

qb333 processes your personal data only where there is a legitimate basis for doing so. The primary purposes for which we process personal data, and the corresponding legal basis for each, are set out below:

• Account registration and management: To create and administer your qb333 player account, including verifying your identity and age (21+ requirement), processing your login credentials, and managing account settings. Legal basis: performance of a contract.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records of all transactions conducted on your account. Legal basis: performance of a contract.
• Anti-money laundering (AML) and fraud prevention: To monitor account activity for signs of fraudulent behaviour, money laundering, or other prohibited activities as required by applicable law. Legal basis: legal obligation; legitimate interests.
• Responsible gaming: To monitor player behaviour for signs of problem gambling, apply deposit limits and self-exclusion tools requested by the player, and comply with responsible gaming obligations. Legal basis: legal obligation; legitimate interests.
• Customer support: To respond to your enquiries, handle complaints, and maintain records of all support interactions for quality assurance and dispute resolution purposes. Legal basis: performance of a contract; legitimate interests.
• Marketing and promotions: To send you information about qb333 promotions, bonuses, and seasonal offers (such as BPL, IPL, or Eid promotions) where you have given explicit consent to receive marketing communications. Legal basis: consent. You may withdraw consent at any time.
• Platform analytics and improvement: To analyse aggregate usage data to improve the performance, features, and user experience of the Platform. Legal basis: legitimate interests.
• Legal compliance: To comply with applicable legal and regulatory obligations, including responding to lawful requests from competent authorities. Legal basis: legal obligation.

qb333 does not sell, rent, or trade your personal data. We may, however, share your personal data with the following categories of third parties where necessary and on a strictly controlled basis:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other payment processors involved in the execution of your deposit and withdrawal transactions. These parties receive only the data necessary to complete the transaction.
• Game providers: Where technically necessary for the delivery of games on the Platform, limited technical data (such as session tokens) may be shared with game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Habanero, Spribe, NetEnt, and Microgaming. These parties do not receive personally identifiable information beyond what is technically required.
• Identity verification and KYC services: Third-party identity verification providers who assist with document authentication and age verification as part of our account registration and AML compliance processes.
• Fraud prevention and security services: Third-party risk management and fraud detection providers who help us identify and prevent unauthorised or fraudulent activity on the Platform.
• Legal and regulatory authorities: Where required by applicable law or a valid legal order, qb333 may disclose personal data to competent law enforcement, regulatory, or judicial authorities. Such disclosures are made only to the extent required and in compliance with applicable legal process.
• Professional advisors: Legal counsel, auditors, and other professional advisors retained by qb333 who are bound by appropriate confidentiality obligations.

All third parties with whom qb333 shares personal data are required to handle that data in accordance with applicable privacy laws and are prohibited from using it for any purpose other than the specific purpose for which it was disclosed.

qb333 uses cookies and similar tracking technologies to operate the Platform effectively, maintain your session, remember your preferences, and analyse how the Platform is used. A cookie is a small text file placed on your device by a web server when you visit the Platform.

The following categories of cookies are used on the qb333 Platform:

• Strictly necessary cookies: These cookies are essential for the Platform to function and cannot be disabled. They include session authentication cookies, security tokens, and load-balancing cookies. No personal data is stored beyond what is technically required for session management.
• Functional cookies: These cookies allow the Platform to remember your preferences, such as your preferred language, display settings, and previously entered information, to provide a more personalised experience.
• Analytics cookies: These cookies help us understand how players interact with the Platform by collecting aggregated and anonymised usage data. This information is used to improve the Platform's performance, layout, and content.
• Security cookies: These cookies assist with fraud prevention and detection, helping to identify unusual patterns of access that may indicate unauthorised use of your account.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform. The Platform does not respond to "Do Not Track" browser signals at this time.

qb333 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:

• Active accounts: Personal data associated with your active qb333 account is retained for the duration of your account relationship with us, plus a reasonable period thereafter to resolve any outstanding queries or disputes.
• Closed accounts: Upon closure of your account, qb333 will retain certain personal and financial data for a minimum period of five (5) years to comply with anti-money laundering regulations, financial record-keeping requirements, and to defend against potential legal claims.
• Transaction records: All deposit and withdrawal transaction records are retained for a minimum of five (5) years from the date of the transaction in accordance with applicable financial regulations.
• Support and complaint records: Records of customer support interactions and formal complaints are retained for three (3) years from the date of the interaction or resolution of the complaint.
• Marketing consent records: Records of your consent to receive marketing communications are retained for the duration of your account relationship and for one (1) year following withdrawal of consent.

At the end of the applicable retention period, personal data that is no longer required will be securely deleted or irreversibly anonymised so that it can no longer be attributed to an identifiable individual.

qb333 implements a comprehensive range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and the qb333 Platform.
• Encryption of sensitive data fields (including financial data and authentication credentials) at rest using industry-standard encryption algorithms.
• Role-based access controls restricting access to personal data to authorised personnel only, on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of Platform infrastructure.
• Comprehensive logging and monitoring of access to systems that store or process personal data.
• Staff training on data protection obligations and secure handling of personal information.

While qb333 takes all reasonable precautions to protect your personal data, no method of electronic transmission or storage is completely secure. In the unlikely event of a data security incident that affects your personal data, qb333 will notify you as required by applicable law and will take immediate steps to contain and remediate the incident.

As a player on the qb333 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to [email protected]. qb333 will respond to all data rights requests within 30 days of receipt, subject to identity verification.

• Right of access: You have the right to request a copy of the personal data qb333 holds about you, along with information about how that data is being used.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held about you. You may also update certain data directly through your account settings.
• Right to erasure: You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. This right is subject to legal and regulatory retention obligations that may require qb333 to retain certain data.
• Right to restriction of processing: You have the right to request that qb333 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to processing based on legitimate interests.
• Right to data portability: Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where that processing is based on legitimate interests, including profiling for marketing purposes. You may withdraw consent to marketing communications at any time.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

The qb333 Platform is strictly intended for adults aged 21 years and above. qb333 does not knowingly collect, solicit, or process personal data from individuals under the age of 21. Registration by or on behalf of any person under 21 is prohibited.

Where qb333 discovers or reasonably suspects that an account has been registered by an individual under 21 years of age, we will immediately suspend the account, forfeit any associated balance, and securely delete all personal data collected in connection with that account, except where retention is required by law.

The qb333 Platform may contain references to third-party game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and others) whose game interfaces are embedded within the Platform. While qb333 exercises due diligence in selecting reputable game providers, the privacy practices of those providers are governed by their own privacy policies, over which qb333 has no direct control.

qb333 is not responsible for the privacy practices or content of any third-party services. We recommend that you review the privacy policies of any third-party providers whose services you use in connection with the qb333 Platform.

qb333 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. The effective date at the top of this page will always reflect the date of the most recent revision.

Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — qb333 will provide reasonable advance notice to registered players via email or a prominent notice on the Platform. For minor or non-material changes, the updated Policy will be published on this page without specific individual notification.

Your continued use of the qb333 Platform following publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the updated Policy, you must cease use of the Platform and may request account closure by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or the way qb333 handles your personal data, please contact our dedicated support team. We are available around the clock to assist you.

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
• Response Time: Data rights requests responded to within 30 days; general enquiries within 24 hours
• Language: English